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How to use advanced integration settings in opsgenie?

We're currently trying to evaluate whether Opsgenie meets our requirements, and I've mostly been at a complete loss as to how to do things. The documentation often features cropped screenshots that don't show me where something is happening specifically, so maybe this is a silly question (I'm on the standard plan trial):

How do I access the advanced settings for an integration, for filtering and actions and the like? According to what I can see in the docs it should be somewhere under Teams > Integrations, but I have no such buttons there.

Additionally, which plan do I need to create a webhook integration? Does this only work on the enterprise plan?

Cheers
Lucas

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Nick H Atlassian Team Apr 22, 2021

Hi @Lucas Jenß ,

You should see an Advanced tab within each integration here:

advancedcomm1.jpg

If you do not see that then it's most likely a permission issue, or you are not on a Standard or Enterprise trial.

You would also need to be on the Standard or Enterprise plan to use the Webhook integration (or any other outgoing integration).

Hope this helps. Let us know if you have any additional questions, issues, etc.

Mmh, according to the Atlassian account I'm on the trial, but I'm guessing there's something wrong. According to the settings I'm in the Owner role, but I'm also missing lots of the settings in your left navigation bar. I suppose I need to contact support to get this fixed / resolved?

Nick H Atlassian Team Apr 22, 2021

As the Owner you are able to upgrade your trial under the Quick Start Guide:

advancedcomm2.jpg

I think the problem might be that my opsgenie access is somehow linked to the Jira Service Management subscription, so I don't really have that quickstart guide at all (don't even thave the icon you're highlighting there).

Nick H Atlassian Team Apr 22, 2021

Ahh - yes that's most likely the issue then.

Sounds like you are subscribed to the JSM Standard plan which is the equivalent of the Opsgenie Essentials plan. This OG plan does not include the Advanced tab within integrations, and also does not include the Webhook integration - since it's an outgoing integration.

Unfortunately the only way to "upgrade" your Opsgenie plan would be to upgrade your JSM plan. So it might make more sense to take out a standalone Opsgenie trial to test functionality of the plan before making any decisions: https://www.atlassian.com/software/opsgenie/try

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