How to update Alert Message from Azure Monitor Integration

[Andy Liddle]

Hi,

I have set up an Azure Integration so that All Monitor Alerts are sent to OpsGenie.   How do I change the Alert Message based on the alert?

Currently, all azure alerts say the following "[Azure] in the last mins was activated".

I seem to be able to add extra properties based on the _payload send to OpsGenie but I don't know how you are supposed to change the default fields.

Thanks

Andy

[Samir · Accepted solution]

Hi @Andy Liddle ,

If you are on an Opsgenie plan that offers "Advanced Integrations" (i.e. Opsgenie Standard, or Enterprise plan, or JSM Premium or Enterprise plans), then you can modify the message field of alerts create through the Azure integration...

e.g.

Advanced Option for Integrations:

Advanced view allows you to customize what the Opsgenie alert fields will contain. You can add static text, or drag and drop the fields from Azure to populate the Opsgenie fields:

It sounds like you may be on a plan that doesn't offer "advanced integrations", in which case you are not able to customize what the Opsgenie alerts will be populated with within your integrations.

Thanks,

Samir

[Andy Liddle]

Were in JSM Standard,  is there a reason why this is a premium feature?

[Samir]

Hi @Andy Liddle ,

The JSM Standard plan just offers the "essential" features of Opsgenie. It doesn't offer the advanced features that allow you to customize your alerts and workflows in Opsgenie. 

Being able to customize the "message" field of alerts created from Azure would require access to "Advanced" integrations, which is not available on the JSM Standard plan. 

This page outlines the limitations of the Opsgenie essentials plan, which are also the same limitations on the JSM Standard plan.

Thanks,

Samir

[Andy Liddle]

Hi Samir,

The JSM Pricing should make this clear,  https://www.atlassian.com/software/jira/service-management/pricing  it says nothing about this being a premium feature.

Also with the price of JSM Premium being double the price of standard make this very expensive for seems like a standard feature.

For a team of 8 users, this is over $320 a month

Out of interest can you apply an OpsGenie standard license to JSM Stanard?

[Samir]

Understood @Andy Liddle  - we have a request in to update the JSM pricing page to make it more clear which Opsgenie features are included in each plan.

For reference - the JSM Standard plan has a similar feature set to the Opsgenie Essentials plan. So the Opsgenie pricing page can be helpful in understanding which features your JSM Standard plan will have, as well as the Essentials Plan Limitations doc which also applies to the JSM Standard plan.

We can "split" your JSM subscription so that you can have a separate Opsgenie subscription instead of 1 JSM Subscription that includes Opsgenie. That way you can stay on JSM standard, and you can upgrade your Opsgenie plan to the Opsgenie Standard plan.

Thanks,

Samir

[Andy Liddle]

Hi Samir,

Thanks for your quick reply.  

It's good that these can be split if needed.  And according to the documentation, if we do end up upgrading to JSM premium later on, they could be merge if needed.

[Andy Liddle]

Out of interest was the decision behind only JSM - Standard,  only essential OpsGenie features?

Wouldn't OpsGenie Standard bet a better fit