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How to temporaly silent opsgenie notifications?

With the recent cloudflare network problem, our sites went down. Of course, opsgenie received alerts form several systems and kept beeping and showing up notifications  for all of then.

So the question is how to silent all notifications for X minutes, when we know already about the problem or a service is flapping.

They should still show in the site/app, but just do not show notification nor alerts... and of course, after the X minuted, any new alert should send notification again

 

Thanks for the help

1 answer

1 accepted

1 vote
Answer accepted
nickhaller Atlassian Team Jul 02, 2019

Hi Daniel,

Thanks for reaching out. I think your best bet for this scenario would be a Maintenance Policy which allows you to enable or disable multiple policies/integrations with a single entry during a specified window.

If you would like the alerts created in your Opsgenie account, but notifications delayed/suppressed - you'll want this Maintenance window to enable a Notification Policy. If you would like the alerts to NOT be created you will want to disable an integration - obviously if an alert isn't created, no user(s) will be notified.

Both the Notification and Maintenance policies can be set on the team level under the Policies tab. If you were to lean towards enabling/disabling a Notification policy, you will first want to create this.

Within the filters of the Notification policy - you can select ALL alerts to be delayed/suppressed, or get more granular with the conditions only looking for cloudflare alerts:

 

Screen Shot 2019-07-02 at 5.08.02 PM.png

 

Once this Notification policy is configured, you will now be able to search for and enable it during the Maintenance window. Within a Maintenance policy, specify the timeframe  and the Notification policy.

Screen Shot 2019-07-02 at 5.11.56 PM.png

 

If you were to lean the other route of either enabling/disabling an integration and avoid any alert creation during this window - you'd simply want to adjust the filter of the Maintenance policy:

Screen Shot 2019-07-02 at 5.20.41 PM.png

You can also select the + Add rule button in the Maintenance policy to enable or disable multiple policies/integrations.

Best,

Nick

While not very friendly way to do this, this do work!

it is not very friendly because  it is way too complex and requires multiple steps, most of our team do not know opsgenie well enough to even know how this setting work. But the worse is that requires a user with enough permissions to build and enable those settings, so at least it requires a escalation to the next level to be able to create those emergency maintenance settings.

 

A better option would be a user "silent/auto-ack all for..."  x minutes, next to the "ack all, close all"

It would be something that would not be used normally, but very useful to silent a alert spike, giving the team time to work in the problem and not in the never ending alert flood

 

maybe i need to create a feature request... (but how to do it ! ) :)

nickhaller Atlassian Team Nov 25, 2019

Hi Daniel - thanks for the feedback. You can alternatively suppress the notifications of an integration (found under Settings -> Configured integrations OR a team's Integration tab) - but will need to remember to turn this option back on after the fact:

 

suppress image.jpg

Is there a way to have a recurring Maintenance window?

 

We have some nightly tasks that generate alerts.. 

I cant find a way to have a nightly maintenance window say 21:00 to 21:15 

 

Any tips?

nickhaller Atlassian Team Jan 10, 2020

Unfortunately not at this time, but we do have an open feature request for this that I have added you to. Our tickets are not public, so I'll reach out directly with any updates/developments on the ticket. And if you'd like to contact support for an update yourself, the ticket for reference is ALX-818; Add recurring time windows as an option for Maintenance.

+1 for scheduled maintenance windows. Please include me on the updates.

Like nickhaller likes this
nickhaller Atlassian Team Feb 18, 2020

Will do! No updates on this ticket yet, but I've added you to the ticket in case anything develops.

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