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How to temporaly silent opsgenie notifications?

With the recent cloudflare network problem, our sites went down. Of course, opsgenie received alerts form several systems and kept beeping and showing up notifications  for all of then.

So the question is how to silent all notifications for X minutes, when we know already about the problem or a service is flapping.

They should still show in the site/app, but just do not show notification nor alerts... and of course, after the X minuted, any new alert should send notification again

 

Thanks for the help

1 answer

1 vote
nickhaller Atlassian Team Jul 02, 2019

Hi Daniel,

Thanks for reaching out. I think your best bet for this scenario would be a Maintenance Policy which allows you to enable or disable multiple policies/integrations with a single entry during a specified window.

If you would like the alerts created in your Opsgenie account, but notifications delayed/suppressed - you'll want this Maintenance window to enable a Notification Policy. If you would like the alerts to NOT be created you will want to disable an integration - obviously if an alert isn't created, no user(s) will be notified.

Both the Notification and Maintenance policies can be set on the team level under the Policies tab. If you were to lean towards enabling/disabling a Notification policy, you will first want to create this.

Within the filters of the Notification policy - you can select ALL alerts to be delayed/suppressed, or get more granular with the conditions only looking for cloudflare alerts:

 

Screen Shot 2019-07-02 at 5.08.02 PM.png

 

Once this Notification policy is configured, you will now be able to search for and enable it during the Maintenance window. Within a Maintenance policy, specify the timeframe  and the Notification policy.

Screen Shot 2019-07-02 at 5.11.56 PM.png

 

If you were to lean the other route of either enabling/disabling an integration and avoid any alert creation during this window - you'd simply want to adjust the filter of the Maintenance policy:

Screen Shot 2019-07-02 at 5.20.41 PM.png

You can also select the + Add rule button in the Maintenance policy to enable or disable multiple policies/integrations.

Best,

Nick

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