How to specify when to open an alert

[Alisson Bertochi]

Hi! I have an integration with SNS (that receive events from AWS EventBridge), and I would like to open alerts only when there are some member in a Rotation (on-call), it means, out of the working time (from 9am to 6pm). Is it possible to configure that way?

Thanks community!

[Nick Haller · Accepted solution]

Hi @Alisson Bertochi ,

It isn't possible to not have alerts created during certain hours, since integrations cannot be restricted to time intervals. There are a few workarounds customers with use though.

Notification policies can be used to delay / suppress notifications during certain days, times, etc.:

Or a routing rule can be configured to send alerts to No-one during certain days, times, etc.: 

[Alisson Bertochi]

Great Nick, I think it solve the problem! Thanks! :)

[Muhammad Fahad]

Hi @Alisson Bertochi - welcome to the Atlassian community.

You can follow this guide to configure an on-call schedule with business and off-hours.

https://support.atlassian.com/opsgenie/docs/create-an-on-call-schedule-with-business-and-off-hours/

Thank you

[Alisson Bertochi]

Hi Muhammad.

In the case of your link, alerts will continue to be created/opened. I would like a way to not open alerts during working hours, is it possible?

Thanks!