Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,640,522
Community Members
 
Community Events
196
Community Groups

How to specify when to open an alert

Hi! I have an integration with SNS (that receive events from AWS EventBridge), and I would like to open alerts only when there are some member in a Rotation (on-call), it means, out of the working time (from 9am to 6pm). Is it possible to configure that way?

Thanks community!

2 answers

1 accepted

2 votes
Answer accepted
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 05, 2022

Hi @Alisson Bertochi ,

It isn't possible to not have alerts created during certain hours, since integrations cannot be restricted to time intervals. There are a few workarounds customers with use though.

Notification policies can be used to delay / suppress notifications during certain days, times, etc.:

notcomm1.jpg

 

Or a routing rule can be configured to send alerts to No-one during certain days, times, etc.: 

rrcom1.jpg

Great Nick, I think it solve the problem! Thanks! :)

Like Nick H likes this
0 votes
Muhammad Fahad
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 05, 2022

Hi @Alisson Bertochi - welcome to the Atlassian community.

You can follow this guide to configure an on-call schedule with business and off-hours.

https://support.atlassian.com/opsgenie/docs/create-an-on-call-schedule-with-business-and-off-hours/

Thank you

Hi Muhammad.

In the case of your link, alerts will continue to be created/opened. I would like a way to not open alerts during working hours, is it possible?

Thanks!

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events