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Hi! I have an integration with SNS (that receive events from AWS EventBridge), and I would like to open alerts only when there are some member in a Rotation (on-call), it means, out of the working time (from 9am to 6pm). Is it possible to configure that way?
Hi @Alisson Bertochi ,
It isn't possible to not have alerts created during certain hours, since integrations cannot be restricted to time intervals. There are a few workarounds customers with use though.
Notification policies can be used to delay / suppress notifications during certain days, times, etc.:
Or a routing rule can be configured to send alerts to No-one during certain days, times, etc.:
Hi @Alisson Bertochi - welcome to the Atlassian community.
You can follow this guide to configure an on-call schedule with business and off-hours.