How to receive a call

[Jon-Roar Selenius]

When we receive a call from Opsgenie, an automated voice says you have to press a key, to accept the call.

Is there a way to turn off this, so that you don't have to do this key press to accept the call?

[Nick H]

Hi @Jon-Roar Selenius ,

It's not currently possible to turn this off; press any key to accept the Opsgenie call. But we do have an open feature request for this that I've added you to.

That ticket for reference is OGS-758; Change Incoming Call call accepting method. Since our tickets are not public, we'll reach out directly if/when there are any updates.

Let us know if we can help with anything else!

[Rhia Rodriguez]

Hi @Nick H ,

My question is related to this. I wasn't able to setup the call routing can you help me with this please?