How to modify Opsgenie Alert to add custom data/fields

[Thomas Teller]

When a Incident or ticket is created in JIRA Service management it generates an OpsGenie alert.  how do i embed a JSM Incident ticket link into the OPSgenie alert message.

[Nick Haller]

Hi @Thomas Teller ,

You can edit the integration's Create Alert action(s) to include something like the suggestion below, which will embed a link within an Opsgenie alert field:

https://sitename.atlassian.net/browse/{{key}}

 

[Thomas Teller]

The screen shots are nice.  how do i get to those pages?

[Nick Haller]

Within Opsgenie.

If you are subscribed to the Standard, Enterprise, JSM-Premium or JSM-Enterprise plans select the Settings >> Integrations tab, then select your JSM integration. Note only Opsgenie admins and owners will have access to this tab.

Otherwise navigate to the Opsgenie team that has the integration configured, and select the Integrations tab.

If you are subscribed to the Free, Essentials, JSM-Free or JSM-Standard plans, the global Integrations tab found under the Settings / mentioned above does not exist. Integrations can only be configured under a team with these plans.

So you would need to navigate to the team that has the JSM integration configured, select the Integrations tab, and select the JSM integration.

Hope that helps.

[Thomas Teller]

we are currently on JSM Standard and Opsgenie Free.  does that change anything you already provided?

[Nick Haller]

I'm actually not sure. I realized there seems to be some new user experience with the lower-tired JSM plans which does not redirected into Opsgenie anymore, but rather keeps you within JSM - so again, unsure where this could be configured, and if it's even possible any longer.