Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to handle user holidays in Opsgenie

Ste404
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 30, 2022

Hi there,

How do you handle a holiday for a user in the on call schedule.

User 4 is taking Thursday and Friday off.  There is no override for them as there are three other people on call who will cover those two days.  User 4 is going to do Saturday and Sunday and User 3 is taking Saturday and Sunday off.

Not sure how you handle this with a scheduled on-call roster.  I was looking at the overrides but it seems someone has to take the time slot you can't just blank it out for someone.

 

Thanks

1 answer

1 accepted

1 vote
Answer accepted
Nick Haller
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 30, 2022

Hi @Ste404 ,

There is an option to add No-one into an override which leaves the on-call blank - if that is what you need for on Thursday and Friday:

sched2.jpg

sched3.jpg

 

But if you need multiple users to cover the on-call for Thursday / Friday (or another shift), you may want to add a few one-off rotations that only cover those days - since only one user can exist on-call in a rotation.

Ste404
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 30, 2022

got it thanks, that works out fine.  I had an override in when people were actually swapping their shifts and that is effective, but I just needed to basically wipe out a rotation for a person for a couple of days.  Adding that in works well, showing the dash in the final schedule is perfect.

Like Nick Haller likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events