How to filter Int and Stage Alerts to Email only?

[Carmela Marco]

One team is notified overnight for the lower environments (Int & Stage) from the integrations they have set at the moment. They would like to have these two environments only notify them by email only.

Do I need to create a rule within OpsGenie for each team member and how? Or does an alert need to be created within OpsGenie integration section? Or both and what does that look like?

[Tom Russell]

Alert and Notification polices, both globally and at the team level, control:

• The way the alert is created
• Who is notified
• When they are notified

The only thing that controls HOW they are notified (Email, SMS, Voice, etc.) is each user's personal notification rules. A couple of ways to do this:

• Have every team member setup their own targeted notification rules for these alerts.
• If they already have rules in place to only email low-priority (P5, for instance) alerts, you can use a team alert policy to downgrade the priority of these alerts to a P5.