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How can i download a report from where I can determinate with ease which agent worked how many hours and when as long as i created a team schedule with 3x agents for e.g.
Right Now I am using Jira Service Management (Standard) and trying to configure the On-Call feature but could not wrap my head around how to get the report i am interested in.
Any feedback is appreciated.
Thanks in advance.
Hi @Bogdan Vaida ,
These reports are only included with the standalone Opsgenie Standard and Enterprise plans, as well the JSM/O Premium and Enterprise plans: