It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to disable alerts to be created in Opsgenie when a ticket is lodged in JSD?


Opsgenie to JSD integrations is working in our setup which is brilliant. However, I prefer to have "ONLY" one way that is when an alert is created in Opsgenie it will log a ticket in JSD.

I would hope to find a solution to "disable" the integration when a ticket is lodged in JSD it's also creating an alert in Opsgenie. 




1 answer

1 accepted

0 votes
Answer accepted

Hi @Earl Kabiling,

If you were not creating JSD issues for Opsgenie alerts, you could go ahead and disable the integration-and even delete it if you think you'll not be using the integration any more!

However if you'd like to keep the outgoing flow (creating JSD issues for Opsgenie alerts) running, disabling integration would be disabling this flow as well!


This being said, let me present available options for your case:

1.Disabling data posting to Opsgenie on JSD side:

-If you connected Opsgenie with JSD via Webhook; you can disable or delete WebHook configuration on your JSD instance.

Administration menu > System > WebHooks > disable the hook(s) with URL of the JSD integration

-If you connected Opsgenie with JSD via automation rules; you can disable or remove automation configuration on your JSD instance.

Projects > select your project > Project settings > Automation > disable the rule(s) sending web requests to URL of the JSD integration

2.Alternatively on Opsgenie side, you can change how data sent from JSD is processed.

Please go to Advanced settings (from right top button if you're not seeing rules such as Ignore, Create Alert, etc.)

-You can delete all the "Create Alert" rules. With this; even though JSD continues to post data to the integration, Opsgenie will not be applying Create Alert action and hence will not be creating any alerts.


Overall, my suggestion would be disabling the WebHook configuration because this option also reduces unwanted traffic between your JSD instance and Opsgenie.


Hope this helps! 

Thanks Aysun! 


Gotcha that make sense.. it's working now as I preferred

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Opsgenie

Incident Responders, Incident Commanders, Stakeholders! I want to hear from YOU!

Hello there friendly community! I'm currently working on a guide for folks who are new to Incident Management, or want to improve their current Incident Management process. The TL;DR  I'd...

175 views 5 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you