How to disable alert creation on incident creation

Question

Automatically creating an alert when manually creating an incident is redundant and toilsome to manage. It also creates an unnecessary additional alert when creating an incident from an existing alert. Why?

I'm sure there are 'workflows' that can take advantage of this, but it's extremely annoying when your not using this feature. Is there a way I can disable this? If not, there should be.

Expected behavior:

- User opens a new incident

- User manages incident as normal

Actual Behavior:

- User opens a new incident

- System automatically creates an alert

- User manages noise from unnecessary alert

- User manages incident

Mubeen Mohammed_9zpbzq · Accepted Answer

Hello @jsimon

Thank you for contacting the Atlassian Community. This is Mubeen from Opsgenie support team.

Currently Opsgenie doesn't provide the option to disable responder alerts specifically for manually created incidents. Responder alerts are a part of the incident management workflow in Opsgenie and cannot be selectively disabled. The system is designed to ensure that responders are alerted when an incident occurs, regardless of whether the incident was created manually or through an automated process.

However, we have an open feature request with our engineering team for this ability. OPSGENIE-16 is the ticket ID for your reference. You can further follow/vote/comment on the ticket accordingly and the Feature request has listed the option with a workaround to route the alert to a Dummy team. You can review the workaround option if it suits your requirements.

Thank you for your understanding.

Regards

Mubeen Mohammed

Cloud Support Engineer