Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to define alias for email based alerts

Hi there,


I'm trying to setup rules for an email based integration (Heroku system status). Their emails subjects have the following format:
- "[Issue] some text" - incident is opened
- "[Update] some text"
- "[Monitoring] some text"
- "[Resolve] some text" - incident is fixed

In order to automatically close an alert, I need to provide an alias. I'm not sure what kind of value I should set here. I can't use the email subject, as that changes based on how the incident evolves. I also don't see a way to manually process the email contents in order to strip out an incident number, and use that as an alias.

How can I set this up?

1 answer

1 accepted

0 votes
Answer accepted

If "Some Text" always the same text for each instance of an alert cycle, you can use String Manipulation methods when you go into the Advanced Settings mode of the email integration.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

1,756 views 0 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you