Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,555,975
Community Members
 
Community Events
184
Community Groups

How to define alias for email based alerts

Hi there,

 

I'm trying to setup rules for an email based integration (Heroku system status). Their emails subjects have the following format:
- "[Issue] some text" - incident is opened
- "[Update] some text"
- "[Monitoring] some text"
- "[Resolve] some text" - incident is fixed

In order to automatically close an alert, I need to provide an alias. I'm not sure what kind of value I should set here. I can't use the email subject, as that changes based on how the incident evolves. I also don't see a way to manually process the email contents in order to strip out an incident number, and use that as an alias.

How can I set this up?

1 answer

1 accepted

0 votes
Answer accepted
Amit Kumar
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jul 20, 2020

If "Some Text" always the same text for each instance of an alert cycle, you can use String Manipulation methods when you go into the Advanced Settings mode of the email integration.

 https://docs.opsgenie.com/docs/string-processing-methods

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events