How to define alias for email based alerts

[Sammy Odenhoven]

Hi there,

I'm trying to setup rules for an email based integration (Heroku system status). Their emails subjects have the following format:
- "[Issue] some text" - incident is opened
- "[Update] some text"
- "[Monitoring] some text"
- "[Resolve] some text" - incident is fixed

In order to automatically close an alert, I need to provide an alias. I'm not sure what kind of value I should set here. I can't use the email subject, as that changes based on how the incident evolves. I also don't see a way to manually process the email contents in order to strip out an incident number, and use that as an alias.

How can I set this up?

[Amit Kumar · Accepted solution]

If "Some Text" always the same text for each instance of an alert cycle, you can use String Manipulation methods when you go into the Advanced Settings mode of the email integration.

 https://docs.opsgenie.com/docs/string-processing-methods