We need to try to automate as much things we can and we were thinking of a scenario during our evaluation of opsgenie.
Question 1 :
Is there a way to create automatically an incident when an certain amount of alert occurs ?
When an incident is created is there a way to create automatically an issue in Jira which is linked to Opsgenie incident ?
Thanks for advise
Hi @serge calderara !
There isn't a way to create an incident in Opsgenie based on multiple alerts. However, you can use Incident Rules to automatically create an incident in Opsgenie when a specific alert is created.
i.e. if alert is created with message containing "Host XXX down", create an incident.
We do have a feature request to be able to create an incident in Opsgenie based on the creation of multiple alerts.
There isn't a way to have a jira issue automatically created from the incident itself, since the automated jira integration is based on alerts in Opsgenie.
However, each incident will create responder alert(s) for each team that is a responder on the incident. So you could setup the Jira integration to create issues in Jira from one of the responder alerts.
Each responder alert will have an extra property field..
So in the Jira integration, you can set it up to create issues in Jira that contain that field.
Right now integrations in Opsgenie pretty much all are based around alerts. I believe there will be more functionality between integrations with incidents in Opsgenie in the future.
Let me know if you have anymore questions!
hello @Samir , got it
Do I need to go through this rule as well if I want to create automatically an Issue in Jira or do I need to add the Jira integration to opsgenie for that ?
Idea is to create automatically Jira issue from either Alert or Incident
thanks for advise
hello @Samir so if I sumarize :
Can you confirm ?
I can see they are 2 jira inegration, Service Desk or Sofware, which one should better be used ?
Use Jira Software integration if you are integrating with a Jira Software project, use a Jira Service Management integration if you are integrating with a Jira Service Management project.
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