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How to create an alert based on a certain JSM Request Type?

Calvin
Calvin
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August 6, 2024

Hi all,

So in creating an alert from the JSM it gives me an array of options from priority to summary to issue type.

All great and all, but I'm guessing theres a way to slice it down further? Can I create it only for an urgent priority of a certain Request Type, or some custom field? Or do I need to use the only ones available (like a label/comment/etc).

And does anyone know if this will change with the migration of Opsgenie being part of JSM?

Cheers!

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Bhanu
Bhanu
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August 7, 2024

Hi @Calvin 

Legacy automation and jira automation should help you build alerts for your use case.  

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