How to create an alert based on a certain JSM Request Type?

[Calvin]

Hi all,

So in creating an alert from the JSM it gives me an array of options from priority to summary to issue type.

All great and all, but I'm guessing theres a way to slice it down further? Can I create it only for an urgent priority of a certain Request Type, or some custom field? Or do I need to use the only ones available (like a label/comment/etc).

And does anyone know if this will change with the migration of Opsgenie being part of JSM?

Cheers!

[Bhanu · Accepted solution]

Hi @Calvin 

Legacy automation and jira automation should help you build alerts for your use case.