Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

How to close on premise SCOM alerts when corresponding Opsgenie cloud alert is closed

WB
Wong Jan 26, 2023

We have integrated our on premise SCOM monitoring with OpsGenie cloud so that the SCOM alert will create an OpsGenie alert, which will then create and incident ticket in Jira Service Management.  Our support team will then work/close the ticket in JSM, which will then close the ticket in OpsGenie.  How do I make the call back to the on-premise SCOM server to close the corresponding SCOM alert?

Answer
Watch
Like Be the first to like this
214 views

1 answer

1 accepted

1 vote
Answer accepted
John M
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 27, 2023

Hi @WB ,

You can use Opsgenie's OEC integration to send actions from Opsgenie to any third-party on-prem applications. First, install the OEC integration in Opsgenie, then follow the installation instructions to install OEC on your server.

Overview:

https://support.atlassian.com/opsgenie/docs/opsgenie-edge-connector-as-an-extensibility-platform/

Installation:

https://support.atlassian.com/opsgenie/docs/opsgenie-edge-connector-installation-packs/

configuration:

https://support.atlassian.com/opsgenie/docs/configure-opsgenie-edge-connector/

View More Comments
WB
Wong Jan 30, 2023

Thanks, John.  Completed all of the above, any link to documentation/example on how to create actions in OG > OEC > SCOM?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Opsgenie
Opsgenie
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events

See all events