Hi all, I'm working on an OpsGenie implementation with ServiceNow, and realized that the documentation for setting up the integration (https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-servicenow/) doesn't exactly explain how the instances actually communicate with each other. Does it match service or group names?
Documentation suggests it should be plug-and-play, so is there any additional configuration needed to get it started?
Hi @Josiah Tillett ,
Happy to assist - there is no additional configuration required since the core functionality is to:
There is an option to sync users and groups, but it is not required:
With that said, if you want actions like the following one to work, you will need group names in SNow and team names in Opsgenie to match:
When the incident is assigned to a group in ServiceNow, the corresponding team is added to the alert if the name of the group in ServiceNow and the name of the team in Opsgenie match.
Hey, thank you so much for all this! I was actually getting hung up on the fact that it wasn't triggering Incidents, but realized that I had misinterpreted the workflow. Thank you for the additional information, it's helpful for some other questions I had!
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How to restrict this only for few incidents?
Meaning if the ticket in servicenow is assigned to particular group, then only we need alert in OPSGENIE, how to configure that part?
@Josiah Tillett @John M Any help?
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