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How do I delete / disable / stop all emails from Opsgenie?

I have a vanilla Jira Service Management free plan.  We do not use Opsgenie, have no need for it and don't want it.  How do I get rid of it, or at least stop the auto-generated emails from it.  I can't continue using Jira Service Management for recording incidents if I can't turn off these unwanted email alerts.


I am aware of the fact that I can go to https://<ourcompany> and adjust Notification rules for me, but I want to do so not just for me, but for all users and all future users.


When I go to this link, I can see the Jira Service Management instance as connected, but no way to disconnect it:





When I go to  and Groups, I see nothing related to Opsgenie, and for each group, the products the group is granted access to does not include Opsgenie.


Under subscriptions, I have no Opsgenie subscription.


When I go to https://<ourcompany> - there are no teams listed (since we don't use it!)


When I go to https://<ourcompany> there are no API keys listed.


https://<ourcompany> says "Custom roles is not available in your plan."

https://<ourcompany>  lists all our users - I haven't tried deleting all users here.  This might do the trick, but I suspect that if we add new users to Jira Service Management, they'll appear here.


What can I do to stop these rather infuriating unwanted emails?  Seems impossible!  I'd rather not the crude solution of adding a block rule on our mail server!

1 answer

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Answer accepted
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 03, 2023

Hi @Daniel Mare ,

If you open a ticket with Opsgenie support, they can disable the Opsgenie entirely:

You cannot remove it from your list of products most likely because it's baked into your JSM subscription, and not a standalone Opsgenie.

Thanks for the suggestion.  I have now opened support ticket number CA-XXXXXX 

Hopefully they can help.

Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 06, 2023

Sounds good @Daniel Mare ,

So you're aware, I removed the linked ticket in your previous response. 

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