How do I delete / disable / stop all emails from Opsgenie?

[Daniel Mare]

I have a vanilla Jira Service Management free plan.  We do not use Opsgenie, have no need for it and don't want it.  How do I get rid of it, or at least stop the auto-generated emails from it.  I can't continue using Jira Service Management for recording incidents if I can't turn off these unwanted email alerts.

I am aware of the fact that I can go to https://<ourcompany>.app.opsgenie.com/settings/user/notification and adjust Notification rules for me, but I want to do so not just for me, but for all users and all future users.

When I go to this link, I can see the Jira Service Management instance as connected, but no way to disconnect it:

https://<ourcompany>.app.opsgenie.com/settings/atlassian-apps/jira-service-management

When I go to https://admin.atlassian.com/  and Groups, I see nothing related to Opsgenie, and for each group, the products the group is granted access to does not include Opsgenie.

Under subscriptions, I have no Opsgenie subscription.

When I go to https://<ourcompany>.app.opsgenie.com/teams/list - there are no teams listed (since we don't use it!)

When I go to https://<ourcompany>.app.opsgenie.com/settings/api-key-management there are no API keys listed.

https://<ourcompany>.app.opsgenie.com/settings/users/roles says "Custom roles is not available in your plan."

https://<ourcompany>.app.opsgenie.com/settings/users/  lists all our users - I haven't tried deleting all users here.  This might do the trick, but I suspect that if we add new users to Jira Service Management, they'll appear here.

What can I do to stop these rather infuriating unwanted emails?  Seems impossible!  I'd rather not the crude solution of adding a block rule on our mail server!

[Nick H · Accepted solution]

Hi @Daniel Mare ,

If you open a ticket with Opsgenie support, they can disable the Opsgenie entirely: https://support.atlassian.com/opsgenie/

You cannot remove it from your list of products most likely because it's baked into your JSM subscription, and not a standalone Opsgenie.

[Daniel Mare]

Thanks for the suggestion.  I have now opened support ticket number CA-XXXXXX 

Hopefully they can help.

[Nick H]

Sounds good @Daniel Mare ,

So you're aware, I removed the linked ticket in your previous response.