Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,881
Community Members
 
Community Events
176
Community Groups

How do I add additional actions when sending updates from OpsGenie to Salesforce Service Cloud?

I have the integration set up between OpsGenie and Salesforce Service cloud and the SF to OG direction is working correctly to create and update alerts.

For sending back from OpsGenie to the SF Service Cloud Case, how can I add new actions to the drop list?   There are currently 4 choices (see below).  I would like to add a few more.  Is this configurable?  For example, I need to change the status to a valid one in my instance of Salesforce.   

Opsgenie_-_Integration.png

1 answer

0 votes

Hello @Deb Weller 
Thank you for reaching out to Atlassian Community!

Unfortunately, we don't have a way to customize alert actions outside the four default options that are already available. However, if you like you may create a Suggestion for such a feature via: https://jira.atlassian.com/secure/Dashboard.jspa so our Product team may consider it for future implementations.

 

Hope the information provided is helpful :)

Regards

Mubeen Mohammed

Cloud Support Engineer

Thanks Mubeen.  Will do.

Acknowledged and happy to help :)

Regards

Mubeen Mohammed

Cloud Support Engineer

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS

Atlassian Community Events