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How can we change the PO in Opsgenie invoice in a more efficient way?

Carina Freitas Lindberg
Carina Freitas Lindberg Dec 01, 2022

Since it is reoccurring every month and we need to create tickets to change the PO, it is time consuming and inefficient. I wish it would be as easy as for the other products Atlassian offers, just update it in My Atlassian.

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Rafael Meira
Rafael Meira Atlassian Team Dec 05, 2022

Hey Carina! My name is Rafa from the Technical Support Team!

I am so sorry for this inconvenience, the need to create tickets every time in order to change the PO.
I have talked to our billing team and this is a topic handled by our Account Receivable, it would be great if you could create a formal ticket with our support Support /contact support - so we could move this issue within our teams o get a workaround or a solution for you.

You could also send an email to accountsreceivable@atlassian.com, they would be able to connect you with a solution on this matter.

Hope this helped.

Best,
Rafa

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Opsgenie
Opsgenie
DEPLOYMENT TYPE
CLOUD
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