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How can i do string processing in alert field in opsgenie with some If condition?

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April 12, 2021

I have a use case where i am using email integration for multiple type of alerts.. for one type subject contains "<" and hence opsgenie truncates the subject and just show before "<". in order to fix this i used {{ subject.substringBefore("<")}} {{ subject.substringAfter("<") }} in Alert field.. but this will break other alerts which doesnt have "<".. i want to use some if condition.. is it possible?

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Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 12, 2021

Hi @D G ,

You should be able to configure "if conditions" within the Advanced tab of the Email integration. Note - the Advanced tab is only available on the Standard and Enterprise plans.

Each Create Alert action acts as an if condition - so IF the filter of the Create Alert action matches the defined conditions, THEN continue with that Create Alert action.

IF the filter of the Create Alert action does not match - Opsgenie will look at the following action(s) to try and find a match.

That configuration might look something like below with a few different actions / filters:



Hope this helps! Let us know if you have any other questions, issues, etc. - especially if you are seeking something else.

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