How can I trigger another on-call team on slack?

[Adi Kuperman]

When a new alert is created and I want another team's help,
how can I trigger it with slack? so the current on-call of this team will also get a notification from Opsgenie to join and help this incident?

[John M · Accepted solution]

If you need to add an on-call user to the alert after it has been created, you can query the on-call user for any team by using:

/genie whoisoncall [team name]_schedule

which will give you the on-call user for that team. Then run:

/genie assign [tiny ID] to [username]

The username will be the email of the user.

[John M]

Hi @Adi Kuperman ,

You can add multiple teams with the / commands from Slack. Here is an example:

/genie alert Hello for support team, Testing_Team