Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How can I tag someone to initiate a communication under Incident tab for a particular incident?

There is no Notes section available under Incident tab to add comments to/initiate a communication by tagging someone. This feature only exists under Alerts tab. How to enable a notes section to solve our purpose of adding comments to the incident over the platform? 

1 answer

0 votes
Samir Atlassian Team May 03, 2021

Hi @Rajvi Prajapati ,


There isn't a notes option available on incidents. With incidents, there is the Incident Command Center (ICC) that provides a video conference and a chat option in there where incident responders can collaborate.

Further, there is the Slack App for incident management where you can create a slack channel from an incident. You can also add updates to the incident timeline, and send updates to stakeholders.


Each incident also creates responder alerts for each team that is a responder on the incident. So each team will have their own responder alert, and can add notes to those alerts.


Hope this helps! Let me know if you have anymore questions.




Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

172 views 1 6
Read article

Atlassian Community Events