How can I tag someone to initiate a communication under Incident tab for a particular incident?

[Rajvi Prajapati]

There is no Notes section available under Incident tab to add comments to/initiate a communication by tagging someone. This feature only exists under Alerts tab. How to enable a notes section to solve our purpose of adding comments to the incident over the platform? 

[Samir]

Hi @Rajvi Prajapati ,

There isn't a notes option available on incidents. With incidents, there is the Incident Command Center (ICC) that provides a video conference and a chat option in there where incident responders can collaborate.

Further, there is the Slack App for incident management where you can create a slack channel from an incident. You can also add updates to the incident timeline, and send updates to stakeholders.

Each incident also creates responder alerts for each team that is a responder on the incident. So each team will have their own responder alert, and can add notes to those alerts.

Hope this helps! Let me know if you have anymore questions.

Thanks,

Samir