It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I setup national holidays?

Hello,

 

We use a routing rule to route alerts mo.-fr. 8:00-18:00 to escalation team1

Everything else get routed to on-duty schedule.

At on-duty schedule we rotate weekly.

 

I hoped that I can create separate routing rules for each holiday but I can not create rules for specific date and time.

 

What is the best way to setup national holidays in my workflow?

 

Best regards

Heino

2 answers

Would be cool if we could import event like holidays from a Google Calendar.

0 votes

Hello Heino, 

 

Thank you for contacting Opsgenie Community. 

Currently, defining a routing rule for future dates is not an option. However, we do have a feature request for this option, and I might add your account name under it if you could share your account details with me. 

On the other hand, a workaround could be adding overrides for specific date and times as "No-One".

By doing that, without messing your routing rule configurations, you could add override as "No-One", or any user you would like to add and when an alert is assigned to a specific team, it will be forwarded to No-One or the person you've added as override. 

 

Hope my answer was helpful, let me know if anything else is needed!
Best regards,

Hello Emirhan,

 

I can use overrides only if I drop the routing rules and put anything to On-Call Schedules.

 

But this is cumbersome because I have to plan the holidays and the on-call persons long time ahead. If the persons switch the on-duty shifts they have to remember the Overrides too.

 

Best regards

Heino

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

What’s New in Opsgenie October 2019

Hi there, we have a lot of exciting announcements this month, specifically around Dark Mode. You don’t want to miss out!    Dark Mode for Mobile App is here! A few weeks ago, we annou...

992 views 3 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you