We use a routing rule to route alerts mo.-fr. 8:00-18:00 to escalation team1
Everything else get routed to on-duty schedule.
At on-duty schedule we rotate weekly.
I hoped that I can create separate routing rules for each holiday but I can not create rules for specific date and time.
What is the best way to setup national holidays in my workflow?
Thank you for contacting Opsgenie Community.
Currently, defining a routing rule for future dates is not an option. However, we do have a feature request for this option, and I might add your account name under it if you could share your account details with me.
On the other hand, a workaround could be adding overrides for specific date and times as "No-One".
By doing that, without messing your routing rule configurations, you could add override as "No-One", or any user you would like to add and when an alert is assigned to a specific team, it will be forwarded to No-One or the person you've added as override.
Hope my answer was helpful, let me know if anything else is needed!
I can use overrides only if I drop the routing rules and put anything to On-Call Schedules.
But this is cumbersome because I have to plan the holidays and the on-call persons long time ahead. If the persons switch the on-duty shifts they have to remember the Overrides too.
You can add my name under this feature request too. At office hours we route our alerts to an escalation schedule with short escalation intervals and a daily rotation. At holidays and out-of-office hours we wan't to route our alerts to a schedule without escalation having a weekly rotation.
Please allow routing rules for custom dates.
By the way, we would like the Incoming Call Routing follow these routing rules as well. Maybe you can add my name to that feature request too. Currently our routing rules are ignored by the Incoming Call Routing.
We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events