We use a routing rule to route alerts mo.-fr. 8:00-18:00 to escalation team1
Everything else get routed to on-duty schedule.
At on-duty schedule we rotate weekly.
I hoped that I can create separate routing rules for each holiday but I can not create rules for specific date and time.
What is the best way to setup national holidays in my workflow?
Thank you for contacting Opsgenie Community.
Currently, defining a routing rule for future dates is not an option. However, we do have a feature request for this option, and I might add your account name under it if you could share your account details with me.
On the other hand, a workaround could be adding overrides for specific date and times as "No-One".
By doing that, without messing your routing rule configurations, you could add override as "No-One", or any user you would like to add and when an alert is assigned to a specific team, it will be forwarded to No-One or the person you've added as override.
Hope my answer was helpful, let me know if anything else is needed!
I can use overrides only if I drop the routing rules and put anything to On-Call Schedules.
But this is cumbersome because I have to plan the holidays and the on-call persons long time ahead. If the persons switch the on-duty shifts they have to remember the Overrides too.
It's that time again, January flew by. But as usual we've got some fun updates for you. Incident Details Updates We've enhanced the incident details view so that you can ea...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event