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How can I setup national holidays?

Hello,

 

We use a routing rule to route alerts mo.-fr. 8:00-18:00 to escalation team1

Everything else get routed to on-duty schedule.

At on-duty schedule we rotate weekly.

 

I hoped that I can create separate routing rules for each holiday but I can not create rules for specific date and time.

 

What is the best way to setup national holidays in my workflow?

 

Best regards

Heino

3 answers

Would be cool if we could import event like holidays from a Google Calendar.

0 votes

Hello Heino, 

 

Thank you for contacting Opsgenie Community. 

Currently, defining a routing rule for future dates is not an option. However, we do have a feature request for this option, and I might add your account name under it if you could share your account details with me. 

On the other hand, a workaround could be adding overrides for specific date and times as "No-One".

By doing that, without messing your routing rule configurations, you could add override as "No-One", or any user you would like to add and when an alert is assigned to a specific team, it will be forwarded to No-One or the person you've added as override. 

 

Hope my answer was helpful, let me know if anything else is needed!
Best regards,

Hello Emirhan,

 

I can use overrides only if I drop the routing rules and put anything to On-Call Schedules.

 

But this is cumbersome because I have to plan the holidays and the on-call persons long time ahead. If the persons switch the on-duty shifts they have to remember the Overrides too.

 

Best regards

Heino

I also have a use case for this scenario. We have a different response time requirement during some holidays and it would be nice to simply add a holiday calendar into the routing rules. 

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