Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How Jira Service Management Standard with OpsGenie Enterprise


We have Jira Service Management Standard and are happy with that License and do not intend to upgrade.  It includes a feature limited version of OpsGenie.  We are interested in using OpsGenie Enterprise.  When looking at the Manage Subscriptions there is no OpsGenie but there is "Jira Service Management With incident management powered by Opsgenie.". 

Is there a path forward?  I have not found anything in documentation or in the community.  I'm also hesitant to experiment as we have a sizeable service management install in production.

I found this article that suggests we might have to unmerge the two applications to achieve what I'm looking for.  It also suggests that we might have less functionality after the unmerge.  What a headache.  Another wrinkle is that we have 30+ Service Management users but only 5 OpsGenie users so it doesn't make sense to upgrade SM for our case.

1 answer

1 accepted

1 vote
Answer accepted
Nick H Atlassian Team Dec 15, 2021

Hi @Eric Siegel ,

Each JSM subscription comes with a free Opsgenie. JSM Standard is the equivalent of the Opsgenie Essentials plan (while the JSM Premium and Enterprise plans are the equivalent of the Opsgenie Enterprise plan).

Yes, you can unmerge the two applications to achieve what you are looking for - making your Opsgenie a standalone product / billed separately. You could then select the Opsgenie plan and number of licenses needed:


If you’d like to unmerge your Opsgenie and Jira Service Management subscriptions, you’ll need to contact Atlassian support.

Once they're unmerged, Opsgenie and Jira Service Management will become standalone products, with separate user management and billing costs.

The subscription cost for Jira Service Management will not change unless you remove agents, and standard Opsgenie pricing will apply to the unmerged Opsgenie subscription."


Otherwise, you'd need to upgrade your JSM subscription to get the equivalent of the Opsgenie plan needed. Doesn't seem like this is what you'd want if have 30+ Service Management users, but only 5 OpsGenie users.

Let me know if you have any other questions.

Thanks for the info Nick.

If we do unmerge you mention user management is separate.  We have a single origination with Atlassian Access governing users/sso.  Is this to say if we unmerge, the OpsGenie instance will not benefit from org level user management and SSO capabilities?

Nick H Atlassian Team Dec 15, 2021

You'd still be able to manage your users from Atlassian access even after the split since your Opsgenie would still be connected through the site.

Like Steffen Opel _Utoolity_ likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

2,312 views 0 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you