Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How Iira Service Managers Management integrate with Opsgenie

I need to create alert in the Opsgenie when creating an incident in the Service Desk Management, how can I do this?

I use cloud Service Managers Management

1 answer

2 votes
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 21, 2020

Hi @Vadym Kalujny ,

Out of the box, only "Major" incidents will automatically creates Opsgenie alerts / incidents.

If you want other types of JSM incidents or tickets to create Opsgenie alerts, you will need to configure an integration with JSM following these steps:

Let us know if you run into any questions or issues with this.

@Nick H - I'm just getting started on this as well.  Ive read all the documentation and watched videos anmd Im struggling.  Do I just need to connect the apps like the documentation above shows or also configure a webhook?  I had both and too many things were 'happening' so I removed the webhook thinking I didn't need it and now the connection appears to be broken? 

Chris Thomas
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 18, 2021

@Joey Klein I'm still learning but I mostly have it figured out I think. They make it very complicated.

After you have Opsgenie set up with teams, on-call and the like you need to go to integrations under teams. Then Add integrations, JSM and it gives you the instructions on how to add a webhook. Add the webhook and use the JQL to identify the types of tickets you want to send to Opsgenie.

Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 18, 2021

@Chris Thomas ,

Thanks correct for integrating JSM << >> Opsgenie. We spoke with @Joey Klein through another community post that can be reviewed here:

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events