Hi @Vadym Kalujny ,
Out of the box, only "Major" incidents will automatically creates Opsgenie alerts / incidents.
If you want other types of JSM incidents or tickets to create Opsgenie alerts, you will need to configure an integration with JSM following these steps: https://docs.opsgenie.com/docs/jiraservicedesk-integration
Let us know if you run into any questions or issues with this.
@Nick H - I'm just getting started on this as well. Ive read all the documentation and watched videos anmd Im struggling. Do I just need to connect the apps like the documentation above shows or also configure a webhook? I had both and too many things were 'happening' so I removed the webhook thinking I didn't need it and now the connection appears to be broken?
@Joey Klein I'm still learning but I mostly have it figured out I think. They make it very complicated.
After you have Opsgenie set up with teams, on-call and the like you need to go to integrations under teams. Then Add integrations, JSM and it gives you the instructions on how to add a webhook. Add the webhook and use the JQL to identify the types of tickets you want to send to Opsgenie.
Thanks correct for integrating JSM << >> Opsgenie. We spoke with @Joey Klein through another community post that can be reviewed here:
Back in April of last year one of the major product announcements from Opsgenie was the launch of the Incident investigation view which created a deep connection between Bitbucket and Opsgenie, empow...
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