Hi @Vadym Kalujny ,
Out of the box, only "Major" incidents will automatically creates Opsgenie alerts / incidents.
If you want other types of JSM incidents or tickets to create Opsgenie alerts, you will need to configure an integration with JSM following these steps: https://docs.opsgenie.com/docs/jiraservicedesk-integration
Let us know if you run into any questions or issues with this.
@Nick H - I'm just getting started on this as well. Ive read all the documentation and watched videos anmd Im struggling. Do I just need to connect the apps like the documentation above shows or also configure a webhook? I had both and too many things were 'happening' so I removed the webhook thinking I didn't need it and now the connection appears to be broken?
@Joey Klein I'm still learning but I mostly have it figured out I think. They make it very complicated.
After you have Opsgenie set up with teams, on-call and the like you need to go to integrations under teams. Then Add integrations, JSM and it gives you the instructions on how to add a webhook. Add the webhook and use the JQL to identify the types of tickets you want to send to Opsgenie.
Thanks correct for integrating JSM << >> Opsgenie. We spoke with @Joey Klein through another community post that can be reviewed here:
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events