Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Have Opsgenie automatically slack the person the alert is escalated to.

Is it possible to have this work flow?
Alert comes into OG > escalate to different team > have OG send a slack message to that person on call.

Or a specific slack room. I know you can by creating an incident out of the alert with the configured integration, but we don't want to have to open a new ticket/incident to make the owner of the ticket a different team. 

1 answer

1 accepted

2 votes
Answer accepted
Nick H Atlassian Team Mar 26, 2021

Hi Derek,

Opsgenie has a prebuilt integration with Slack that notifies a channel when an alert is sent to the same team the integration is configured under. So you don't always need to open an incident to have messages send to Slack:


^ Note this integration can only be configured to send to a Slack channel, and not a specific user.


As for "Alert comes into OG > escalate to different team" - I may need some clarification on this.

It sounds like when an alert is sent to Team A, you then want it escalated to Team B. This can also be done through a team's On-Call tab / escalation with something like this:



Hope this helps! Let us know if you have any additional questions, issues, etc.

Thanks! I actually figured it out. I did have your suggestions above already implemented, I was just adding responder to the escalation policy rather than the team as well, so it wasn't triggering in the slack channel.


Thanks for your help

Like Nick H likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

148 views 0 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you