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HTML in description field of OpsGenie alerts



I have an issue with the "Description" field of the OpsGenie Alert coming from an Email integration. The email I receive looks like this in HTML:

Screenshot 2022-04-01 at 14.37.45.png

But the description of my generated alert is in one line with no proper spaces and line breaks. Is there anything I can do to fix this?

Screenshot 2022-04-01 at 13.14.54.png

I know that there is the html version in attachments, but I would like to add some extra properties and tags based on the content of the mail. The fact that it comes all in one line is causing some troubles with that and thus my question. Also what is strange, this was working properly some months ago and then all of sudden the alerts started to arrive as oneliners without a change to the email format. What could be the reason for that? 

2 answers

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Answer accepted

@Michał Kłokowski we deal with similar inbound emails from some of our monitoring systems. We usually don't just pass the message through to the Description field, but use multiple 'message.extract' statements, with regexes, to parse out the relevant information. (Loads and loads of message.extract, sometimes, unfortunately). This should work whether the message comes in as a single line or multiple lines, though finding field-end boundaries might be more difficult with a single-line message.

Thank you for the reply. We implemented a similar solution now by using the extract method and adding some self defined delimiters into the mails' content.

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we need to see user<->freshdesk <->opsgenie interaction and all messages are broken because they are wrapped by html in slack and they a looks terrible!!!!


TRY TO FIND TEXT within all that HTML GARBAGE around, could you only imagine.....

I found one more complaint and ETA??? it is so ANNOYING as CAPS and more

please help Team, we count on your understanding!

much appreciated



I've found a task  on this matter& hope you will include it into the upcoming "spring"

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