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HTML format on fields

Fran Moya
Fran Moya
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October 1, 2021

I am trying to create an alert with HTML formatting (in the docs say I can do that) into the description field. The problem is I dont get the correct formatting with a simple <ul> and <li> tags. Am I missing something?

e.g.:

<html>
<body>
<ul>
<li>Text1</li>
<ul>
<li>Text2</li>
<ul>
<li>Text3</li>
<li>Text4</li>
</ul>
</ul>
</ul>
</body>
</html>

This dont show anything, only the Texts in new lines. Thanks for the help!!

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Allen Barnard
Allen Barnard
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 4, 2021

Hi @Fran Moya

The unsorted list is rendered without bullet points, the list items are however rendered as indented text.  Also note that whenever you end a line with a "close element" statement (</p>, </ul>, </li>......) it creates a blank line, also note that lines containing only HTML elements also render as a blank line, it is best to include all elements and data relating to a list in a single line, please see the below example:

<html>
<p>This is regular text</p>
<ul><li>indented list item1</li><li>indented list item2</li><li>indented list item3</li></ul>
</html>

This is expected to render like this:

This is regular text

 indented list item1
 indented list item2
 indented list item3


  
I hope this answers the question :)

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igorkop
igorkop
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July 6, 2023

@Allen Barnard I have a similar question. I tried to create an alert via an API request with the description field with this text (minified): 

 

<html>
<body>
<table cellspacing="0" cellpadding="0" border="0" bgcolor="#000000">
  <tr>
    <td>
      <table cellspacing="3" border="0">
        <tr bgcolor="#ffffff">
          <th>field1</th>
          <th>field2</th>
          <th>field3</th>
        </tr>
        <tr bgcolor="#ffffff">
          <td>data1</td>
          <td>data2</td>
          <td>data3</td>
        </tr>
      </table>
    </td>
  </tr>
</table>
</body>
</html>

 

but in the alert it looks completely different. It transforms to: 


<table cellspacing="0" cellpadding="0" border="0" bgcolor="#000000">
  <tbody>
    <tr>
      <td>
        <table cellspacing="3" border="0">
          <tbody>
            <tr bgcolor="#ffffff">
              <th>field1</th>
              <th>field2</th>
              <th>field3</th>
            </tr>
            <tr bgcolor="#ffffff">
              <td>data1</td>
              <td>data2</td>
              <td>data3</td>
            </tr>
          </tbody>
        </table>
      </td>
    </tr>
  </tbody>
</table>

On top of that, there is no table formatting at all. However the official doc says that the field supports HTML formatting.

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Shashwat Khare
Shashwat Khare
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 7, 2023

Hello @igorkop ,

Yes, the description field supports HTML formatting, however, the Table formatting in the field is not yet supported and we have an existing Feature Request for this listed below:

https://jira.atlassian.com/browse/OPSGENIE-1551

I have gone ahead & added you to this feature request.

I have personally upvoted and watched the FR so I help gain more traction on its implementation and also so I receive notifications on it moving forward.

I would recommend that you do the same so that you help add more traction to its implementation and so you receive updates in the future as well.

Best,
Shashwat

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