Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Getting error on incoming call routing with correct Twilio Credentials and Number


I am getting the above error prompt when trying to integrate Twilio based incoming call routing with OpsGenie.

The Twilio credentials and phone number are correct and verified.

Can someone suggest what am I doing wrong ?


2 answers

0 votes

Hi @ankit_pandey ,

I had the same issue.


Prior to taking steps provided by Wei make sure to check your API keys in Twilio. I created it all but then forgot to click on the save button below. This way your create API key and SID info will not be generated. So the data that you copy and paste will be none existing for Twilio and thus Opsgenie.

Go to your API keys and see if the API key actually exists. If this is not the case create a new one and make sure to click on safe.


Let me know if that works.


0 votes

Hi @ankit_pandey 

How are you doing?  Thank you for reaching out!

Per our Incoming Call integration document, your custom Twilio number must first be purchased from Twilio's US Region 1 and the API keys created in the same US Region 1.  Please check if that is the case for your setup.

To check the number, go to your Twilio Console  > Develop tab > # Phone Numbers > Manage > Active numbers > click into your number > scroll down to Voice & Fax to see its Routing region.

To check the Region for your API key, in your Twilio account, go to Account > API key & tokens > click on the API key used in the incoming call configuration and you will be able to see its Region.

Hope the above helps.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events