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I tried the link (newbalance.atlassian.net/rest/servicedesk/onboarding/1/your-coach/reset-tour/incident-management) in multiple browsers (Edge, Chrome, Firefox) using both regular and incogito windows, all provided the same error result:
Thanks so much for the screenshot, it's much appreciated!
That's definitely not great and we would need to investigate further into why it's throwing that 404 error when trying to access that link.
Could you please reach out to us in support via this link: https://support.atlassian.com/contact/.
We would like to take a closer look and that may involve handling some sensitive information on your account that may not be suitable to be on display within the community.
We look forward to hearing from you!
Thanks for reaching out to us on the community page, I hope you are well.
Would you mind sharing a screenshot and screen recording of the issue you're seeing on this particular page?
Furthermore have you been able to replicate this issue in a different browser or even incognito mode?
Let us know how you go with this and we can look into this further together. All the best!