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Get Timeline API returning users with no email

Martynas Markevicius
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July 17, 2023


I am currently trying to retrieve a schedule timeline from the API and I'm facing a weird issue where I end up getting a period in the schedule with a user whose name is not present in the entry.


"startDate": "2023-05-31T21:00:00Z",
"endDate": "2023-06-05T06:30:00Z",
"type": "historical",
"recipient": {
"type": "user",
"id": "e5845af9-2a5e-4248-88eb-bb3849da7a80",
"username": ""


I am aware that this would normally happen if the person's account no longer exists in OpsGenie, but it does.

Also, if I take the given user ID and try and retrieve details of the user using ``, I get the following response:

"message": "User not found with identifier [e5845af9-2a5e-4248-88eb-bb3849da7a80]",
"took": 0.012,
"requestId": "7e0ef522-d027-40a7-9c1d-662f1c67434e"

Now if I was to take the user ID and paste it in the browser to give me profile details (e.g, I would get the users account displayed to me with no issues.

And this issue persists with multiple people across multiple schedules....
What could be the cause of this?

1 answer

0 votes
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 18, 2023

Hi @Martynas Markevicius ,

Can you please open a support ticket so we can gather some information to investigate this further?

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