Get Timeline API returning users with no email

[Martynas Markevicius]

Hello! 

I am currently trying to retrieve a schedule timeline from the API and I'm facing a weird issue where I end up getting a period in the schedule with a user whose name is not present in the entry.

```

{

"startDate": "2023-05-31T21:00:00Z",

"endDate": "2023-06-05T06:30:00Z",

"type": "historical",

"recipient": {

"type": "user",

"id": "e5845af9-2a5e-4248-88eb-bb3849da7a80",

"username": ""

}

```

I am aware that this would normally happen if the person's account no longer exists in OpsGenie, but it does.

Also, if I take the given user ID and try and retrieve details of the user using `https://api.eu.opsgenie.com/v2/users/e5845af9-2a5e-4248-88eb-bb3849da7a80`, I get the following response:
```

{

"message": "User not found with identifier [e5845af9-2a5e-4248-88eb-bb3849da7a80]",

"took": 0.012,

"requestId": "7e0ef522-d027-40a7-9c1d-662f1c67434e"

}
```

Now if I was to take the user ID and paste it in the browser to give me profile details (e.g https://org.app.eu.opsgenie.com/settings/users/e5845af9-2a5e-4248-88eb-bb3849da7a80/detail), I would get the users account displayed to me with no issues.

And this issue persists with multiple people across multiple schedules....

What could be the cause of this?

[John M]

Hi @Martynas Markevicius ,

Can you please open a support ticket so we can gather some information to investigate this further? 

https://support.atlassian.com/contact/#/