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Generating reports in Opsgenie

Hi :)

I hope somebody is using Opsgenie and can help me with the problem.

I am trying to set scheduled reports but am failing at it. We have team in two countries with different time zones (one team is one hour ahead). I don't know if that is something important to emphasize for the reports so I am doing it nevertheless.

What I want is to generate report (separately) for weekdays and weekends (specifically 00-09, 17-24). This is how I do it. But it seems like the system ignores filter business time, and shows results for 00-24. Am I doing something wrong here? I used filter matches advanced [0,9], [17,24], I used is between (inclusive 00-9, 17-24), I even used other time just to check and every time I got the same results... 

Is anybody using Opsgenie, that can help me with this one?

Thanks!

Andrea

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1 answer

0 votes
Samir Atlassian Team Jun 21, 2020

Hi @andrea - when scheduling/sending reports, you specify the filters for the report within the schedule/send section itself. It doesn't pull in the filters specified on the report itself. 

e.g. https://share.getcloudapp.com/nOueDAxd

Image 2020-06-21 at 1.22.41 PM.png

Hope that helps!

 

Thanks,

Samir

Hi Samir,

thanks for answering.

Still, it looks like it does not include the time I specified but the whole day (0-24). And again, whatever I put in that section business hours, the result (total hours) is the same.

Samir Atlassian Team Jun 22, 2020

Hi @andrea - could you reach out to our support team via the in-app blue chat bubble in bottom right of screen when logged into Opsgenie, or by entering a ticket through https://getsupport.atlassian.com/ for the Opsgenie product? We can work with you there.

 

Thanks,

Samir

Hi,

yes I did.

Thank you!

Best,

Andrea

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