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Freshservice API V2

Freshservice will no longer work with API V1 after Nov 30th, 2022. The documentation on integration with Opsgenie only explains the set up with V1. Is there any new documentation or could someone explain the steps I need to set up V2.

1 answer

0 votes
Nick H Atlassian Team Aug 25, 2022

Hi @Nathan Eden ,

Thanks for mentioning this! I believe engineering is also aware, and developing a new Freshservice integration that will be compatible with their v2 API.

Seems like the deprecation will directly affect the existing integration according to this Freshservice page:

Areas of impact

Replace calls to API V1 with calls to the corresponding API V2 endpoints in the following features. After the deprecation date, if you continue using the API V1 in the following features, they will stop working, and all requests made against V1 will fail. 


            → Workflow Automator ( Web Request nodes and “Trigger Webhook” Action nodes)

^ How our documentation outlines the configuration on the FS side.


I don't believe we have an open feature request, but I've added this post to our internal Jira issue and will keep the community updated with any developments along the way. 

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