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Is there a way to categorize alerts that should make a phone call vs ones that should not? For example, if an alert is a P1 or P2 a phone call is made to the on-call person. If it is P3-P5 only an email is sent.
Hi @Andrew McNutt ,
Each user can configure their New Alert notifications rules for a use case like this; Voice notifications for P1-2 alerts, and an Email for P3-5.
That configuration under a user's Notifications tab might look something like this:
There's also Central Notification Templates to standardize users' notification rules throughout your Opsgenie depending on the user's account role.