External Service - Modify Alerts

[Tony Ray]

Is it possible to configure rules to automatically modify an alert generated from an external Statuspage service? What I am looking to do is to add [ServiceName] at the beginning of the alert message to help identify the source of the alert before opening the alert. I can manually update this after an alert comes in, but I have not been able to figure out how to automate this. I am able to customize the alert creation for our integrations, such as API, email, and Amazon SNS, but I don't see how to do this for the external services. I thought that perhaps the Alert Policies settings would do the trick, however I was not able to figure out how to filter by service name.

[Mubeen Mohammed · Accepted solution]

Hello @Tony Ray 
Thank you for contacting the Atlassian Community. This is Mubeen.

Your understanding is valid, you can make use of the Alert Policy to extract the external service name and attach it to the alert message.

I was doing some internal tests and I can see the External Service name was sent in my Alert Extra properties. So I used {{extraProperties.service-name}} {{message}}



This allowed me to get the Alert Message updated with the External Service name.

I hope this helps.

Regards

Mubeen Mohammed

Cloud Support Engineer

[Tony Ray]

Excellent! This works perfectly! That's awesome that we can the additional properties besides what is available to drag & drop