Event created on OpsGenie sent to an specific Queue on Jira

[Afonso Henrique Rodrigues Alves]

The event creation part is done but the Service Desk asked me if it is possible to automatically send an event to an specific Queue on Jira.

Example - right now the events from opsgenie go to all open events and I would like to go to the unassigned queue.

[Nick Haller · Accepted solution]

Hi @Afonso Henrique Rodrigues Alves ,

By default when an Opsgenie alert creates a JSM issue, the issue itself should already be unassigned, so I'd assume it should end up in that queue. Are you seeing this is not the case?

Example:

This issue above is in an Open state, but also unassigned - so not sure if you have an unassigned status or something of that nature.

[Afonso Henrique Rodrigues Alves]

Hey Nick.

It is going to the Queue for Events, but could I send it automatically to another queue?

[Nick Haller]

Hi @Afonso Henrique Rodrigues Alves ,

Opsgenie realistically can only have an alert create an issue in whatever project it's told to. A queue, as far as I know, is simply a group of issues based on a filter, typically defined by JQL. 

It's my understanding the issue created by Opsgenie will appear in any queue that matches the defined filter of that queue. For example:

I suppose you could configure some sort of automation when an alert creates a JSM issue to edit whatever field(s), status, etc. to match the queue's filter, and have it move into there at creation as well.