Thanks, yes, i am talking the escalation policy Could you show me the small switch, i cannot see it. or this is a limitation for different license? I am using Free license as evaluating
Also, is it possible keep call level 1 before escalate to level 2 ?
Actually not quite understand.
for example, i set if alert not acknowledge, immediately call on shift support.
After 10 min , if still no one acknowledge, it call his manager,
so the time 0 to 10 min, it will just call 1 time to the support or keep call?
We tried but seem only 1 call, not sure setting issue.
To set the repeat button, click the edit button on the top right of the escalation policy. It is then at the bottom:
To answer your second question, yes, it will call just one time. Then wait the 10 minutes before making its next call.
I would recommend reading through the docs like this one: https://support.atlassian.com/opsgenie/docs/configure-a-team-dashboard/#section-team-escalation-policies
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