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Can Opsgenie escalation notification to external user (Out of agent Jira service management) ?

1 answer

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Mona Singh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 10, 2022

Hello there,

This is Mona and I’m here to help :slightly_smiling_face:

I understand that you would like to escalate alerts to the external user (non-JSM agents).
Could you please help me with more details regarding your expected workflow and instance details, I’ll be happy to help you here?

  • Is this Opsgenie instance a JSM-O (JSM bundled Opsgenie)?
  • Could you please elaborate a bit more on what “escalation notification” mean here?
  • Would you mind sharing a detailed description of your expected workflow?

Please let us know if you have any follow-up questions.

Mona Singh

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