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Escalation not triggering

Kindly assist, set up an escalation process, but does not get triggered. Only the first notification for the team.  Alert was not acknowledged. 


Does Team escalation require Integration set-up within the Team? We don't have a Team specific Integration, we use only Global Policies pointing to a Team. Screenshot 2022-03-14 192915.pngScreenshot 2022-03-14 192805.png



2 answers

1 accepted

1 vote
Answer accepted
Nick H Atlassian Team Mar 14, 2022

Hi @Donny Gison ,

Glad you figured this out, but I still wanted to share with the Community what the issue is since we come across this quite frequently.

If you review the alert's activity logs, you'll see this team's routing rule is sending alerts directly to the on-call schedule - essentially skipping over the escalation entirely:



The quick and easy fix is selecting the team's escalation in the default routing rule - which can manage notifying the on-call users of a schedule, and others if no action is taken on the alert:


Like Nick H likes this

***disregard I think I know why, it's the Route alerts to 

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