Escalate alert only in worktime

[Evgenii Pereverzev]

Hello,

Right now:

1. All alerts which not acknowledged during 60 min. escalates

2. When escalated - ticket created

What im looking for:

Escalate only if alert not acknowledged during 60 minutes of WORKING time, no need to escalate if alert was not acknowledged at night.

Is it possible? When yes - how to do it?

[Eugenio Onofre]

Hi @Evgenii Pereverzev

Yes, you can achieve it by using the ROUTING RULES. Create a new routing rule and restrict it to time intervals.

This would be something like below. This will make alerts between 8-5 be routed to the escalation, while alerts outside this time frame would not escalate.

Regards,
Eugenio