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Email notification issue.

Muhammad Yousuf
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December 19, 2021

I got the following reason from Activity log for disabled notifications of some email addresses.

[Channel 1] Dropped previously bounced, unsubscribed, or complained. Not delivering to previously bounced address.

Kindly guide me through this.

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Answer accepted
Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 20, 2021

Hi @Muhammad Yousuf ,

 

This generally happens when the email recipient had previously unsubscribes to the email notifications. This can be resolved by removing and re-adding the email contact method on the Opsgenie user's profile

e.g.

2021-12-20_09-02-15.png

 

Thanks,

Samir

Muhammad Yousuf
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 22, 2021

Thanks a lot Samir, extending your answer, I also found that if emails are bounced back by the mailbox, Opsgenie will put it into disabled state and will not send further notifications to that email address until enabled again as shown above. It's better to do email whitelisting at the mailbox end.

Like Steffen Opel _Utoolity_ likes this

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