Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Email integration: add replies as Notes

I have an Advanced email integration. I want one alert to be created per email conversation. Replies should be added to the alert as Notes.

In the "Create Alert" section I'm setting the Alias to the Conversation Subject for deduping purposes. Now when there are replies to the email, they do not result in new alerts, but are added as attachments to the original alert.

In the "Add Note" section, I have the same Alias (Conversation subject), the From Name in the User field, and the Message in the Note field. I am expecting Notes to be created for each reply to the email conversation. However no Notes are created?

Can anyone explain this behavior or tell me how to accomplish this?

1 answer

1 accepted

1 vote
Answer accepted

Hi @Jason White ,

Based on the use case, you will want to continue using the the Conversation Subject in the alias field for all integration actions. But your integration's Create Alert action should only create alerts for non-reply emails. Typically when a reply is made to an email, the Subject looks something like this in the payload (found under the Logs tab):



The Create Alert action should filter on only creating alerts for non-reply emails. That filter might look something like this based on the payload above:



While the Add Note action could act like a catch-all with the filter set to Match All alerts, or the opposite of the Create Alert action to something like this - and trigger on replay emails:



Here's as well a test with the configuration outlined above - sending an initial email, and a reply in the thread:




Hope that helps! Let us know if you have any additional questions, or if I'm missing the idea here.

That works perfectly. Thanks!

Like Nick H likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

208 views 1 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you