Email alert filtering

Question

I have searched the forum before posting.  I am looking to simply reject or deprioritize incoming email alerts within OpsGenie.  For example, using the email integration ignore any incoming email with the subject Test.

In the forum I see people post good instructions, but I don't seem to have that option.  I am thinking it may be licensing related.  We are on the "Essentials" package.

I have added an email integration.

When I back out and look at the team, I only see the following options

When I see other related posts, I see more options.

This is an example of other posts and I don't see anything like this.

Questions:

1.  Is this just a licensing issue or am I missing something?

2.  Within the email integration there is an alert creation rule (see bottom of first image).  I click on the edit alert rule and see the following, but I can't find any documentation on how this work.

Any guidance would be appreciated.

eugenio_onofre · Answer

Hi @Jonathan Moeller

The "Create Alert" rule is where you set filters for the alert you want to be created or not. Unfortunately, in any of the pricing tiers, you cannot use "does not contain" comparison on your criteria, which would not allow you to achieve the desired behavior.

I would suggest trying to create a negative regular expression to validate TEST terms. Example below:

^((?!test).)*$

The fields you mention on your question #2 are just the content of the email mapped to Opsgenie fields.

Please do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.

Regards,
Eugenio