ESCALATION NOTIFICATIONS

[Dave Durand]

Just looking for the right notification approach here....

Same notification & escalation regardless of the type of alert/priority, etc.

I have a primary on-call....the escalation should notify secondary on-call after 10 minutes, an senior staff member after 20 minutes and a manager after 30 minutes.  

I'm seeing too many articles with complex scenarios and just need the KISS method here.

[Jack Brickey · Accepted solution]

Where are you getting stuck. Should be able to d something like this...

[Dave Durand]

....without a routing rule, correct?

[Dave Durand]

This is exactly how it is set up and the escalation is not working...only the first alert goes out and when the first user intentionally ignores it, it stops there.

[Chris Thomas]

This happens when the Routing rules point to the schedule and not the escalation.

[Dave Durand]

funny I caught it just before you posted this.  I have to test it but the initial route was only pointed to the primary on-call....DOH!!!

[Chris Thomas · Accepted solution]

I'm trying a new video software tool so I made a video.

Link to custom video 

Let me know if you can not see it.

[Dave Durand]

Thanks for your help folks...this information helped to get it working