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Opsgenie
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ESCALATION NOTIFICATIONS

ESCALATION NOTIFICATIONS

Just looking for the right notification approach here....

Same notification & escalation regardless of the type of alert/priority, etc.

I have a primary on-call....the escalation should notify secondary on-call after 10 minutes, an senior staff member after 20 minutes and a manager after 30 minutes.

I'm seeing too many articles with complex scenarios and just need the KISS method here.

3 answers

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1 vote

Answer accepted

Where are you getting stuck. Should be able to d something like this...

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....without a routing rule, correct?

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This is exactly how it is set up and the escalation is not working...only the first alert goes out and when the first user intentionally ignores it, it stops there.

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This happens when the Routing rules point to the schedule and not the escalation.

Opsgenie escilation.PNG

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Like • Jack Brickey likes this

funny I caught it just before you posted this. I have to test it but the initial route was only pointed to the primary on-call....DOH!!!

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I'm trying a new video software tool so I made a video.

Link to custom video

Let me know if you can not see it.

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Thanks for your help folks...this information helped to get it working

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