You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Just looking for the right notification approach here....
Same notification & escalation regardless of the type of alert/priority, etc.
I have a primary on-call....the escalation should notify secondary on-call after 10 minutes, an senior staff member after 20 minutes and a manager after 30 minutes.
I'm seeing too many articles with complex scenarios and just need the KISS method here.
Where are you getting stuck. Should be able to d something like this...
This happens when the Routing rules point to the schedule and not the escalation.