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ESCALATION NOTIFICATIONS

Dave Durand
Dave Durand Apr 08, 2022

Just looking for the right notification approach here....

Same notification & escalation regardless of the type of alert/priority, etc.

 

I have a primary on-call....the escalation should notify secondary on-call after 10 minutes, an senior staff member after 20 minutes and a manager after 30 minutes.  

I'm seeing too many articles with complex scenarios and just need the KISS method here.

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Jack Brickey
Jack Brickey
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Apr 09, 2022

Where are you getting stuck. Should be able to d something like this...

E799060D-FC7B-4873-8312-730CDB19AAA9.jpeg

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Dave Durand
Dave Durand Apr 11, 2022

....without a routing rule, correct?

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Dave Durand
Dave Durand Apr 13, 2022

This is exactly how it is set up and the escalation is not working...only the first alert goes out and when the first user intentionally ignores it, it stops there.

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Chris Thomas
Chris Thomas
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Apr 13, 2022

This happens when the Routing rules point to the schedule and not the escalation.

Opsgenie escilation.PNG

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Dave Durand
Dave Durand Apr 13, 2022

funny I caught it just before you posted this.  I have to test it but the initial route was only pointed to the primary on-call....DOH!!!

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Chris Thomas
Chris Thomas
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Apr 11, 2022

I'm trying a new video software tool so I made a video.

Link to custom video 

Let me know if you can not see it.

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Dave Durand
Dave Durand Apr 14, 2022

Thanks for your help folks...this information helped to get it working

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