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ESCALATION NOTIFICATIONS

Just looking for the right notification approach here....

Same notification & escalation regardless of the type of alert/priority, etc.

 

I have a primary on-call....the escalation should notify secondary on-call after 10 minutes, an senior staff member after 20 minutes and a manager after 30 minutes.  

I'm seeing too many articles with complex scenarios and just need the KISS method here.

3 answers

2 accepted

1 vote
Answer accepted
Jack Brickey Community Leader Apr 09, 2022

Where are you getting stuck. Should be able to d something like this...

E799060D-FC7B-4873-8312-730CDB19AAA9.jpeg

....without a routing rule, correct?

This is exactly how it is set up and the escalation is not working...only the first alert goes out and when the first user intentionally ignores it, it stops there.

This happens when the Routing rules point to the schedule and not the escalation.

Opsgenie escilation.PNG

Like Jack Brickey likes this

funny I caught it just before you posted this.  I have to test it but the initial route was only pointed to the primary on-call....DOH!!!

0 votes
Answer accepted

I'm trying a new video software tool so I made a video.

Link to custom video 

Let me know if you can not see it.

Thanks for your help folks...this information helped to get it working

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