Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups


Just looking for the right notification approach here....

Same notification & escalation regardless of the type of alert/priority, etc.


I have a primary on-call....the escalation should notify secondary on-call after 10 minutes, an senior staff member after 20 minutes and a manager after 30 minutes.  

I'm seeing too many articles with complex scenarios and just need the KISS method here.

3 answers

2 accepted

1 vote
Answer accepted
Jack Brickey Community Leader Apr 09, 2022

Where are you getting stuck. Should be able to d something like this...


....without a routing rule, correct?

This is exactly how it is set up and the escalation is not working...only the first alert goes out and when the first user intentionally ignores it, it stops there.

This happens when the Routing rules point to the schedule and not the escalation.

Opsgenie escilation.PNG

Like Jack Brickey likes this

funny I caught it just before you posted this.  I have to test it but the initial route was only pointed to the primary on-call....DOH!!!

0 votes
Answer accepted

I'm trying a new video software tool so I made a video.

Link to custom video 

Let me know if you can not see it.

Thanks for your help folks...this information helped to get it working

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events