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Does the Slack integration provide a way to notify if the escalation goes to the next person

Tris Wasson
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September 16, 2022

For example, an alert will cause a notification to appear in the designated slack channel. Now let's say the first responder doesn't respond and the next person in line is notified. Can that escalation also be sent to the same slack channel?

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Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 19, 2022

Hi @Tris Wasson ,

That unfortunately is not possible at this time. There is an option to notify the Slack channel when the "Escalate to Next" action is taken - but not when an alert escalates naturally through some workflow.

Tris Wasson
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September 19, 2022

Hi @Nick H , 

Thanks for the clarification and additional info.

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