Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,554,666
Community Members
 
Community Events
184
Community Groups

Does Opsgenie provide advanced reporting on time spent by user on an incident? Particularly,

Piyush Bhandari
Piyush Bhandari Aug 23, 2022
  1. Ability to determine time spent by users individually on an incident when it escalates between different teams
  2. Ability to classify incidents and number of hours spent on-call on particular category of incidents
  3. Ability to add metadata to incidents for improved tracking and management

Can opsgenie provide reporting on the above?

Answer
Watch
Like Be the first to like this
141 views

1 answer

0 votes
Shivam Naik
Shivam Naik
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 23, 2022

Hi @Piyush Bhandari ,

More information on Reporting capabilities can be found here https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/, but Reporting for Incidents is currently limited to Postmortem Reporting. We do have a Feature Request here https://jira.atlassian.com/browse/OPSGENIE-607 for more robust Features similar to user tracking on Alerts though.

Please let me know if you have any follow up questions!

Reply

Suggest an answer

Log in or Sign up to answer
Opsgenie
Opsgenie
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events

See all events