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Does Opsgenie provide advanced reporting on time spent by user on an incident? Particularly,

  1. Ability to determine time spent by users individually on an incident when it escalates between different teams
  2. Ability to classify incidents and number of hours spent on-call on particular category of incidents
  3. Ability to add metadata to incidents for improved tracking and management

Can opsgenie provide reporting on the above?

1 answer

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Shivam Naik Atlassian Team Aug 23, 2022

Hi @Piyush Bhandari ,

More information on Reporting capabilities can be found here https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/, but Reporting for Incidents is currently limited to Postmortem Reporting. We do have a Feature Request here https://jira.atlassian.com/browse/OPSGENIE-607 for more robust Features similar to user tracking on Alerts though.

Please let me know if you have any follow up questions!

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