Does Opsgenie provide advanced reporting on time spent by user on an incident? Particularly,

[Piyush Bhandari]

1. Ability to determine time spent by users individually on an incident when it escalates between different teams
2. Ability to classify incidents and number of hours spent on-call on particular category of incidents
3. Ability to add metadata to incidents for improved tracking and management

Can opsgenie provide reporting on the above?

[Shivam Naik]

Hi @Piyush Bhandari ,

More information on Reporting capabilities can be found here https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/, but Reporting for Incidents is currently limited to Postmortem Reporting. We do have a Feature Request here https://jira.atlassian.com/browse/OPSGENIE-607 for more robust Features similar to user tracking on Alerts though.

Please let me know if you have any follow up questions!