Delaying notifications on OpsGenie

[Dan Allenby]

Hi All,

Is it possible to delay notifications on Ops genie going to the on-call engineer for a period of time.  We monitor a lot of websites and have an integration from Pingdom built into Ops Genie.  We have noticed that we have a lot of blips that are less than a minute however these are notifying our on-call throughout the night.

I know you can delay the notifications, however if the alarm goes out of alarm during that time, will it still alarm after the delayed time has passed?

[Nick H · Accepted solution]

Hi @Dan Allenby ,

Notification policies can be used to delay / suppress notifications. If the alert auto-resolves Itself within the time the alert is delayed/suppressed, no users will be notified. But if the alert remains open after the time has expired (10 minutes for example), users will be notified.

https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy

Based on what you mentioned above, your notification policy might look something like this:

[Dan Allenby]

Thanks @Nick H that is exactly what i am after.  However, i dont appear to have the same view to build a policy.  

[Nick H]

I should have mentioned that notification policies are only available on the Opsgenie Standard and Enterprise plans (or JSM Premium and Enterprise plans).

Your UI shows you are either on an Opsgenie Free / Essentials plan (or JSM Standard).

[Leo Edano]

Hi Nick,

How come i dont have that feature when adding a policy? I think we're using an Enterprise plan.

[Nick H]

@Leo Edano ,

It looks like you are trying to add an alert policy instead of a notification policy.

Both should be included with your plan. Alert policies are used to modify alerts, while notification policies are used to delay / suppress alerts.

Important to note that notification policies can only be added from under a team's Policies tab. 

[Pramodh M]

Hi @Dan Allenby 

Notifications will be sent 

Were Notifications Delayed (13)?
If a matching Notification Policy delays Notifications, a delay event is triggered. When the time set for the delay ends (14), the flow continues.

https://support.atlassian.com/opsgenie/docs/alert-notifications-flow/

Thanks,
Pramodh

[Dan Allenby]

Thanks @Pramodh M thats a shame!  il see if i can amend this another way to only allow us to get alarms if the alert has been active for 10 minutes or more