Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Delay notification and restart alerts automatically

Hiroyuki Ota / 太田 浩行 December 15, 2021

I would like to set up notification policy to

  1. Delay notifications until first 9:00 am between 18:00 - 09:00 for alerts whose priority is P3 
  2. Restart alert notifications 1 hours after it was created for all alerts

However, P3 alerts sent between 18:00 - 09:00 are not restarted because it meets the first policy. Is there any way to delay the notification and restart automatically?

1 answer

1 accepted

1 vote
Answer accepted
Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 15, 2021

Hi @Hiroyuki Ota / 太田 浩行 !

 

An alert can only match one notification policy, and they are processed top-down. So as soon as it matches a notification policy, it will apply that one.

 

So you may want to set-up the notification policy for P3 alerts created between 18:00-09:00 that both A) delays the notifications until 9am, and B) restarts notifications after 1 hour

Hiroyuki Ota / 太田 浩行 December 30, 2021

Thank you for your reply!

I did not realize that I can set multiple actions before reading your solution.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events