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Delay notification and restart alerts automatically

Hiroyuki Ota / 太田 浩行
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December 15, 2021

I would like to set up notification policy to

  1. Delay notifications until first 9:00 am between 18:00 - 09:00 for alerts whose priority is P3 
  2. Restart alert notifications 1 hours after it was created for all alerts

However, P3 alerts sent between 18:00 - 09:00 are not restarted because it meets the first policy. Is there any way to delay the notification and restart automatically?

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Samir
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 15, 2021

Hi @Hiroyuki Ota / 太田 浩行 !

 

An alert can only match one notification policy, and they are processed top-down. So as soon as it matches a notification policy, it will apply that one.

 

So you may want to set-up the notification policy for P3 alerts created between 18:00-09:00 that both A) delays the notifications until 9am, and B) restarts notifications after 1 hour

Hiroyuki Ota / 太田 浩行
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December 30, 2021

Thank you for your reply!

I did not realize that I can set multiple actions before reading your solution.

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