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Define alerts priority when created via email integration

Daniel Cabral
Daniel Cabral
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May 13, 2024

I have multiple teams set up in OpsGenie, and they all have email alerts configured via integration.

A third party will create OpsGenie alerts to those teams, and I want them to be able to select the priority based on a list that we have configured. Today I have these priorities set up in OpsGenie:

P1 - Critical
P2 - High
P3 - Moderate
P4 - Low
P5 - Informational

How to I create an alert via email and set the priority of the alert with one of the priorities listed above?

Today all alerts created via email default to "P3".

 

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Nick Haller
Nick Haller
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2024

Hi @Daniel Cabral ,

This Community Article should help with your use case!

How to Map Alert Priorities in Opsgenie

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Nick Haller
Nick Haller
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2024

Although I should note the article above is a bit outdated and displays the older Advanced integration UI. The newer rules can be added and configured here:

email1.jpegemail2.jpeg

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Daniel Cabral
Daniel Cabral
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May 14, 2024

Thank you @Nick Haller - I found what I wanted, thanks for replying.

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