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Customize OpsGenie alerts priorities for tickets imported through Jira integration

Horia Luta
Horia Luta
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August 9, 2023

Hello,

How can I modify the alerts' priorities to reflect the ones of tickets coming from Jira Legacy? As of now, all alerts that are opened have the default P3 priority regardless of the priority assigned in Jira. I've looked through the documentation offered by Atlassian but there are certain fields I cannot access/do not know where to find them in order to modify the script.

Thank you

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John M
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 9, 2023

Hi @Horia Luta ,

This article provides several methods with a step-by-step guide to help you map priorities from Jira:

https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304

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